RIGHT TO ACCESS YOURSELF, PT. 2
Does everyone have the things necessary to access their own information?
There aren’t too many people out there that can’t use a tablet or smartphone. The genius of these devices is that you can hand them to a child, and they can figure it out almost instantly. But there are still those that don’t want to “get into it”. Therefore, we have assistants that will meet you in the waiting room to help you register. Even more convenient is that you can do this at home. Receive the invitation, install the app, and fill everything out. Now, when you go to the doctor, we’ll already have your info. No one will have to ask, “Does that say 77 or 22?”
But there are other doctors that aren’t so conscientious? Or who are unlikely to invest in such a system?
The federal government encourages doctors to use similar systems. 50-60% of doctors do have all kinds of electronic systems, but they’re sometimes archaic. In order to enter new information, you have to fill out paperwork and then that’s transferred to a computer. No matter how hard someone tries, there will be mistakes. Our KIOSK system, on the other hand, is different in that we don’t use any paper documentation whatsoever.
How about possible errors?
We have several layers of caution that prevent errors. It is similar to checking in for a flight. You can check in at home, at a restaurant, or in the cab on the way to the airport and just drop your luggage off when you get there.
Speaking of archaic, I recently went to an “old school” dermatologist. You fill out some paperwork and forget half of it, maybe even some important stuff. Then they put it in a manila folder and file it away on a shelf, like the card catalog in a 1970s library. When you call, someone has to dig through the dust for half an hour. If you’re lucky, they’ll find it. I’m surprised they even had a telephone!
The new system saves a ton of time. Others have to scan documents and everything else. Now the patient can fill everything out at their leisure and make sure everything is correct, from medications to birthdate to the spelling of their name. They can even take a picture of themselves.
Transparency suggests that, on one hand, this information is closed to outsiders, but on the other hand is completely open to the patient?
(to be continued)